Virtual Assistant
at Your Service
"Extra hands when needed the most"
Hi, I'm Mitzi,
a skilled Customer Service Representative and Administrative Support Specialist
Customer Service and Administrative Support is my passion. When it comes to working I'm driven and dedicated to finish tasks. My mission is to help Business Owners, CEO's, Managers freeing their time in order to allow the business to grow and bring it to the next level.
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My greatest strength is my ability to work in a highly organized manner. I like to plan my strategy from start to finish making sure to anticipate any roadblocks that I may encounter along the way.
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Through my experience in Customer Service for almost 2 years, I perfected my skills in customer engagement, management relations, and how to work in a team effectively. I pride myself on following through and meeting client's expectations when it comes to providing excellent service. I am efficient in Microsoft word and excel and knowledgeable in basic troubleshooting.
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Currently, I undergo freelancing course training in order to be efficient with different virtual assistance services. Although, I'm barely new to freelancing world I am confident that I can deliver because of my perseverance and a strong interest in the field.
What Can I Do For You?
I provide the following freelancing services:
Administrative Support
Revolves around managing and distributing information within an office virtually. This includes answering phones, taking memos, and maintaining files.
Customer Support
Providing helpful information, answering questions, and responding to complaints. Ensures that customers are satisfied with products, services, and features.
Appointment Setter
Provide support to a company’s sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson. Also provides general customer and administrative support.
Social Media Management
Managing social media marketing campaigns and day-to-day activities such as develop content topics to reach the company's target customers. Create, sort, and manage all published contents.
Internet Research
Searching for new information or updates using the internet as the main tool to keep database information updated and accurate.
Data Entry
Entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information.